In today’s fast-moving digital world, collecting unpaid loans is becoming smarter. Instead of calling people again and again or sending reminder letters, many lenders are now using artificial intelligence (AI) to do the job more efficiently. One such powerful platform is called Rezolv.
Founded in 2024 by Karan Mehta and Sonali Jindal, Rezolv AI Technology Solutions Pvt. Ltd. is a Mumbai-based company that helps banks, lending companies, and other financial businesses collect money in a smart and customer-friendly way. Let’s explore what this platform does, how it works, and why it’s important.
What Is AI and How Does It Help?
Artificial Intelligence (AI) is a type of computer technology that can think, learn, and make decisions—just like a human. In simple words, AI helps machines or software act smartly based on the data they receive.
In the case of debt collection, AI can:
- Understand when people are likely to pay
- Send reminders at the right time
- Choose the best way to contact someone (like SMS, email, or WhatsApp)
- Adjust strategies based on how the borrower responds
This makes the process much more efficient and respectful for both the lender and the person who borrowed the money.
What Is a Debt Collection Platform?
A debt collection platform is a system that helps companies collect money from customers who have not paid their loans on time.
In the past, this work was done mostly by people calling borrowers or sending letters. But now, with smart platforms like Rezolv, most of the work is automated and data-driven. These platforms:
- Keep track of who owes money
- Automatically send reminders
- Help settle payments
- Follow legal rules
- Keep customers happy
What Is Rezolv?
Rezolv is a smart software platform that helps businesses collect unpaid loans using AI, automation, and digital communication. It was created to make debt collection easier, faster, and more respectful.
Rezolv is not just a tool—it’s a complete solution that handles everything from the first missed payment to the final step of closing the account. Whether a company is big or small, Rezolv can help manage the entire debt collection process smoothly.
How Rezolv Works – Key Features in Simple Words
Here’s how Rezolv helps companies collect money in a smarter way:
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Easy Strategy Builder
Rezolv has a simple tool that lets companies create their own rules for how they want to collect money. For example, when to send a reminder or what to do if a customer doesn’t respond. You don’t need to be a tech expert to use it—it works without any coding.
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Keeps Records and Follows Rules
Debt collection has to follow certain legal rules. Rezolv automatically keeps track of all actions and conversations so that companies stay within the law. This makes it easy to check everything later, if needed.
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Sends Smart Reminders
The platform knows when and how to contact customers. It can send messages through SMS, WhatsApp, email, or even make phone calls. It chooses the best method based on what the customer usually responds to.
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Listens to Customers
Rezolv checks how happy customers are using feedback scores like NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score). If a customer is not happy, the system quickly alerts the company so they can help and fix the issue.
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Offers Flexible Payment Options
Sometimes people are willing to pay, but they need a little help. Rezolv can offer discounts, settlement deals, or payment plans to make it easier for customers to clear their dues.
Why Rezolv Was Created – The Idea Behind It
The founders of Rezolv, Karan Mehta and Sonali Jindal, saw a big problem in how debts were being collected. Old methods were slow, stressful, and often upset the customers.
They wanted to create a platform that:
- Uses modern technology
- Makes collections simple and efficient
- Respects the customers
- Helps businesses save time and money
Their goal was to give lending companies a better, smarter way to recover money—while also treating borrowers fairly.
Who Can Use Rezolv?
Rezolv is perfect for:
- Banks
- NBFCs (Non-Banking Financial Companies)
- Micro-lenders
- Fintech startups
Whether you’re a small loan company or a big financial institution, Rezolv helps manage the full cycle of collections—from early reminders to final settlements.
Why Companies Love Using Rezolv
Here are some reasons why businesses choose Rezolv:
- Faster collections
- Less manual work
- Fewer mistakes
- Better customer experience
- Follows all legal rules
- Easy to set up and use
And because it’s cloud-based, you don’t need to install anything. You can use it from anywhere!
Final Words: A Better Future for Debt Recovery
Collecting unpaid loans has always been a tough job. But with smart platforms like Rezolv, it doesn’t have to be stressful or slow. AI helps companies collect money faster, more politely, and with better results.
If you’re a lender or a company that deals with loans, Rezolv can be your trusted partner. It handles everything—from early follow-ups to final collections—with intelligence and care.
