The Ministry of Transport, Mobility and Urban Agenda approved this Thursday the conditions and steps to follow to acquire the new free voucher for recurring users of Cercanías, Rodalies and Media Distancia Convencional and the high-speed and Avant multi-trip tickets with a 50% discount .
Recurring Renfe travelers will be able to acquire the new free season ticket from next August 24, with which they will be able to travel on these trains from September 1 until the end of the year. Since August 8, users have already been able to register on the web and ‘app’ from Renfe. For people who normally use Renfe’s tools, they will only have to register the data.
In the case of the new high-speed passes and Avant passes, the period of use is extended by one month, until January 31, 2023, and they can also be purchased between August 24 and December 31, 2022.
In the case of Cercanías and Rodalies, it will be necessary to deposit a deposit of 10 euros, which will be returned as long as the user has made a minimum of 16 trips. In case of not complying with the stipulated minimum number of trips, the deposit will be considered compensation and will not be returned to the user. In the event that the deposit is deposited in cash, the return of the deposit must be requested at the ticket offices, customer service offices or at any other after-sales service authorized for this purpose by Renfe.
During the marketing period of the new recurring subscription, the sale of the rest of the usual subscriptions will be suspended, although those that have been purchased previously will maintain the validity with which they were purchased and may be used.
It will be carried out for each commuter hub and will be valid for unlimited trips between any origin and destination. All customers will be able to obtain this pass at ticket offices, vending machines and through the Renfe Cercanías app, except in the metric gauge and conventional gauge hubs of Asturias and Santander, where they can only purchase it physically.
The ‘app’ will generate a QR code and a seven-digit code. The first can be validated directly at the turnstiles with existing QR readers in the Cercanías hubs of Madrid, Málaga, Murcia/Alicante, Valencia and Zaragoza.
On the other hand, with the code it will be possible to obtain the subscription in physical support at no cost or load it in the support that the customer already has, presenting his mobile with the QR or the single-use code in a vending machine. This will be offered in the centers where it will not be possible to access directly with the QR of the ‘app’, which are Cádiz, San Sebastián, Bilbao, Seville and Barcelona.
In the case of the Conventional Medium Distance, the deposit will be, in general terms, 20 euros and, in the same way, if a minimum of 16 trips are made, it will be returned.
Users will be able to obtain their free pass at self-service machines and station ticket offices and formalize their trip at self-service machines, ticket offices, the Renfe website and app.
During the four months that the new recurring subscriptions will be valid, the sale of the usual subscriptions will be suspended, which will maintain the validity with which they were purchased. Travelers may request a refund of the proportional part.
In the case of the Avant, a 50% reduction will be applied to all multi-trip tickets that are sold between September 1 and December 31, 2022. Once the discount is applied, the Ministry ensures that family discounts will be applied numerous and those corresponding to the different Organizations entitled to a discount.
Likewise, it specifies that Plus Card Subscriptions (the customer chooses the number of trips, between 30 and 50 one way or return, always on the same route). Issued during this period will have three months of validity and, within this, 60 days for use from the date of travel of the first formalization. However, they cannot be used after January 31, 2023.
As for the Plus 10 Normal and Student Card (10 round trips, always on the same route), its period of use will be 30 days for the first formalization and 20 days for its use from the date of travel of this card. formalization. Its use is limited until January 31, 2023.
For the Plus Card 10-45 (10 round trips, always on the same route)the period of validity and use will remain 45 days from the date of purchase, including this, however, it may not be used after January 31, 2023.
Renfe Viajeros will also market a new recurring season ticket on certain high-speed routes, which will be nominative and will correspond to an origin/destination on routes in which the shortest travel time is less than 100 minutes, and is not a route declared a public service obligation. -Avant and is not on lines with signed capacity framework agreements.
It can be used between September 1, 2022 and January 1, 2023; It will be valid for 10 trips, in both directions, between the requested origin and destination, and its period of use will be 30 days for the first formalization and 20 days for its use from the date of travel of said formalization.
This subscription will be marketed with a 50% discount on the rate of the Plus 10 Normal Avant Card (10 round trips in 8 days, always on the same route) for the selected origin/destination and standard category. The client will be presented with the price of the Avant bonus with 50% of the discount already applied, and a discount can be made for large families. These passes can be purchased at ticket offices and self-service machines at stations, on the Renfe website and at agencies.
Madrid-Palencia, Madrid-Zamora, León-Valladolid, León-Palencia, Burgos-Madrid, Burgos-Valladolid, Ourense-Zamora, Palencia-Valladolid, Huesca-Zaragoza, León-Segovia, Segovia-Zamora, Palencia-Segovia, Medina del Campo-Zamora are the relationships for which this new ticket can be purchased.